Wow-I am so happy to be home tonight. I left home this morning at 8 am, and I got home tonight at 8 pm…long day.
My morning was busy. I taught a gastric bypass nutrition class that lasted nearly 2 hours. Then, we had a lunchtime meeting on Customer Service Excellence. My team and the surgeons we work with are joining forces in a goal to bring excellent customer service to our bariatric surgery program…we already provide good customer service (and I have a great staff), but our goal is to take it to the next level of Excellence. I had this yummy salad from the hospital cafeteria during the meeting.
After another leadership meeting on Customer Service Excellence, I headed to the wellness center for boot camp…woo hoo! A hard workout like that is amazing for stress relief. Then, I had the manager-on-duty shift at the wellness center for tonight, which basically just means keeping an eye on everything and making sure the staff get breaks when needed and everything runs smoothly.
When I got home, my amazing husband had this dinner waiting for me…whole wheat ravioli with grilled chicken and marinara, garlic bread with pesto, and garden tomato and cucumber salad…perfect…and I was starving.
From a healthcare/doctor’s office standpoint, what things stand out to you as excellent customer service? What healthcare experiences have been negative customer service experiences?
Now, a little relaxation and possibly to bed (a little) early is in order. Have a great night!!