Anthony’s Dinner Masterpiece

Wow-I am so happy to be home tonight. I left home this morning at 8 am, and I got home tonight at 8 pm…long day.

My morning was busy. I taught a gastric bypass nutrition class that lasted nearly 2 hours. Then, we had a lunchtime meeting on Customer Service Excellence. My team and the surgeons we work with are joining forces in a goal to bring excellent customer service to our bariatric surgery program…we already provide good customer service (and I have a great staff), but our goal is to take it to the next level of Excellence. I had this yummy salad from the hospital cafeteria during the meeting.

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After another leadership meeting on Customer Service Excellence, I headed to the wellness center for boot camp…woo hoo! A hard workout like that is amazing for stress relief. Then, I had the manager-on-duty shift at the wellness center for tonight, which basically just means keeping an eye on everything and making sure the staff get breaks when needed and everything runs smoothly.

When I got home, my amazing husband had this dinner waiting for me…whole wheat ravioli with grilled chicken and marinara, garlic bread with pesto, and garden tomato and cucumber salad…perfect…and I was starving.

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From a healthcare/doctor’s office standpoint, what things stand out to you as excellent customer service? What healthcare experiences have been negative customer service experiences?

Now, a little relaxation and possibly to bed (a little) early is in order. Have a great night!!

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8 responses to “Anthony’s Dinner Masterpiece

  1. when I was hospitalized, every nurse I met was amazing to me. One even went out of her way to find internet service for me when I asked, and got REALLY happy for me when I told her I found some!

  2. Angie- dinner looks amazing! You’re so lucky to have a husband that knows his way around the kitchen!

    I’ve worked in service for many years and for me, excellent service is best achieved through anticipating your client/patient’s needs. I love being offered things rather than having to ask, so I always tried to be prepared for any needs that may arise!

  3. Your dinner looks great! Great husband – but you already knew that! πŸ˜‰

    I think the most important part of customer service in a health care setting is that I get the sense that people truly listen to me and hear what I’m saying and that they care. It’s okay if they don’t have the answer then and there, but it’s important that my concerns are heard, valued, and eventually addressed.

    Have a good night!

  4. You made it through your long work day – yahoo!!! At a doctor’s office, one thing that stands out to me as good customer service is a minimized wait time. I realize there is always going to be some wait, but if I have to wait too long, I find it annoying.

  5. I had my appendix out (which had burst and was in hospital for 2 weeks) I was 15 but in a women’s ward. All the doctors and nurses were amazing and took time to make me feel safe and cared for . I actually felt like I didn’t want to go home. At the same time when I was discharged I had to see my GP. He told me to go in the room so he could see my scar and forgot about me. I was laying on the bed for ages waiting, and was too scared to go back to the GP incase he had another patient in there. So to sum up, forgetting about a patient negative.

  6. Honestly, I think the most important thing is having a good conversation on the phone. That is where you grab the customers and really let them know that they should come to YOU or THAT doctor. If I call a place and I have a bad/rude conversation on the phone, I’m not interested. Is that wierd? It really effects me! I also like it when healthcare workers are caring and non impatient.

    Anthony’s dinner looks amazing, by the way. What a great husband!

  7. You dinner looks delicious! I am now in the mood for pesto πŸ™‚

  8. OMG your hubby looks like a fabulous chef….. Not sure if he can beat the sammy my husband can make me though…. He makes a mean PPB&J! LOL! πŸ™‚
    -A

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